The Autograph Tower, Lantai 77
Jl M.H. Thamrin no 10
Jakarta Pusat, DKI Jakarta 10230
Phone: 021-57905788
Email : [email protected]
Career - Call Center Agent
Region: Jakarta
Responsibilities:
Handling complain from customer
Report and record all complain
Give and receive the best solution to customer
Give the best answer regarding the complain
Follow up the complain to related department / third party
Monitor the complain progress to related department / third party
Monitor the network and give daily report
Requirements:
Candidate must possess at least a Bachelor's Degree in Telecommunication Engineering / Electrical Engineering / IT or equivalent from a reputable university with a minimum GPA of 3.00.
Candidate must be able to operate computer, windows, Microsoft office (excel, word, power point), email, web, etc
Basic knowledge about telecommunication / IT industry
Can speak Indonesian & English both oral and written
Willing to work in shift
Good looking, attitude and dicipline
Experience in FTTH and ISP call center min.1 Year (recommended)